Richard Hammond discusses improving the customer journey with The Retail Podcast (from #nrf2023 ) In this episode Richard covers the following and much more:
👉 #NPS Vs #analytics
👉 The new normal or not
👉 #personas Vs Mindstates
👉 The choice #economy and winning in #retail!
👉 #cost Vs #choice Vs #effort
Podcast link: Richard Hammond from Uncrowd Season 3 Episode 4 (https://lnkd.in/dUN57axw), to discuss improving the customer journey.
Uncrowd is growing at an incredible pace, challenging the status quo in the industry. Uncrowd provides customer analytics with context to help businesses grow their market share. Knowing how attractive a business is compared to competitors is key to growth. Without competitor context, a business cannot know if its customer experience (CX) is winning or losing. Uncrowd helps businesses see where they are winning and losing in the customer journey and where CX investments will have the greatest impact. Uncrowd's Relative Attractiveness feature empowers businesses to make better quality, cost-effective decisions about their CX. Uncrowd builds a bespoke platform to highlight key areas for market share growth. Uncrowd provides key insights into business performance and helps businesses understand their relative attractiveness and friction vs reward variables.
#retail #nrf2023 #customerexperience
#RETAIL https://www.theretailpod.com/